Refund policy
The 60 day money back guarantee
You have 60 days from the day your order arrives. If the balm is not for you, for any reason at all, write to us and send it back. You get the full purchase price back, and you do not have to explain yourself. An opened tin is fine: you are meant to try it.
How to start a return
- Write to support@trytanyard.com with your order number.
- Tell us what you are sending back. One line is enough.
- We reply with the return address, usually the same day.
- Send the package and keep the receipt with the tracking number.
Please do not send anything back before you have the return address from us. A package that turns up unannounced can take much longer to match to your order.
Who pays for the return
You pay the shipping to send the tin back. If your order arrived damaged, incomplete or simply wrong, we pay it: send us a photo and we will send you a prepaid label.
When you get your money
We refund you within seven business days of the return reaching us, to the same payment method you used. Your bank or card issuer may take a few more days to show it. We refund what you paid for the goods, including the original shipping you paid on that order.
Damaged, missing or wrong items
Write to us within 14 days of delivery and include a photo. You choose: a replacement or a refund. If a package goes missing in transit we can offer a replacement shipment or a refund, and nothing else.
Changing or canceling an order
Once an order has been placed it can no longer be changed or canceled, because packing and processing start as soon as the order comes in. If your package has not shipped yet, write to us anyway and we will do what we can.
Orders that ship in more than one package
Most orders go out in a single package. If an item is not on hand we ship what we have and send the rest as soon as it arrives, at no extra cost to you. You get a tracking number for every package.
Free items in a bundle
If your order included a free brush, cloth or handbook, send those back with the tins when you return the whole order. If you keep a free item and return everything else, we deduct its listed value from the refund.
Where to write
Natural Commerce Group LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States
